Corporate Responsibility Review

Our work

We take pride in the quality of products and services that we provide to our clients. All our businesses are certified to ISO 9001:2000 and are expected to satisfy the requirements of the revised standard for quality management systems, ISO 9001:2008, during 2009, following Atkins China’s lead in achieving approval.

There has been significant focus through a key business forum to rationalise the content of management systems and to harmonise practice to review client feedback management, supply chain management and management system controls. Our Asset Management segment has continued to develop its Quantum process for engaging and reviewing supplier performance. The tool now measures performance against 10 metrics including environmental responsibility, health and safety management and operational excellence. All of the businesses have been able to identify improvement opportunities and introduce efficiencies where possible, such as by sharing how they manage the capture of client feedback, and this work continues.

We also continue to develop the skills required to create, implement and maintain effective management systems, by investing in the development of our quality, safety and environment (QSE) managers with the introduction of lean thinking practices. Self-assessment against the criteria of the European Foundation for Quality Management (EFQM) Business Excellence Model has also been piloted by our Middle East business. The Group continues to maintain a comprehensive programme of assurance for its management systems, pursuing a consistent approach to systems certification globally.